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Podcast: Different Perspectives with NearForm Smart CX - New Thinking for the Digital Customer Experience

According to industry analysts such as Forrester, enterprises need to be doing a lot more to ensure their digital CX transformation efforts don't stall. In this interview with NearForm's Design Director James Malone and Technical Director Damian Beresford we discuss what makes a great digital customer experience model, what sets the disruptors apart from the laggards and what enterprises need to do to make big gains.

Insight, imagination and expertly engineered solutions to accelerate and sustain progress.