Smart CX Podcast Series – New Thinking for the Digital Customer Experience

| 18th April 2019

Welcome to our new podcast series in which NearForm plus guests will share their perspectives on what makes great digital customer experience and how enterprises must change how they approach CX to build game-changing advantages and offer must-have innovative weapons.


According to industry analysts such as Forrester, enterprises need to be doing a lot more to ensure their digital CX transformation efforts don’t stall. In this interview with NearForm’s Design Director James Malone and Technical Director Damian Beresford we discuss what makes a great digital customer experience model, what sets the disruptors apart from the laggards and what enterprises need to do to make big gains.