Category: Skills

  • 6 Ways to prepare the Ground for Change in Transforming your Digital Customer Experience

    According to a 2018 World Economic Forum report by Bain & Company, only 1% of $1.2 trillion digital transformation investments will achieve their set targets. Why is that? If companies have decided that customers are in the driving seat and that delivering a superlative digital customer experience (CX) is paramount, then surely all obstacles to…

    Colm Harte
  • Let’s make systemic software failures a thing of the past!

    Much has been written about the well-known car rental company that has sued a prominent global systems integrator for $32 million. This comes after a core website overhaul – a critical part of the company’s digital strategy – went sour. Sadly, this kind of systemic failure is one we see replicated many times in the…

    Damian Beresford
  • The Sourcing Consideration

    The Sourcing Consideration

    Forget about outsourcing or insourcing – jump to co-sourcing! I was struck once again at the recent Noord Group CIO Dialogue in Dublin that the trend of insourcing featured significantly throughout the event. For me, discussions around that recurring theme are still missing a key ingredient: how to leverage niche expertise in strategic partners. The…

    Clare Dillon
  • Top