Category: Experience Design

  • 2020: Another Year to Accelerate & Innovate

    It’s the end of the year and we’re enjoying a festive drink with some of the NearForm Operations team (Damian Beresford – Technical Director, Colm Harte – Technical Director and Hélène Haughney – Chief Operations Officer) to reflect on the year past and look ahead to what’s coming in 2020.  What was 2019 like for…

  • Accelerating Innovation at The Ambassador Theatre Group

    The Ambassador Theatre Group (ATG) is the world’s number one live-theatre company with 45 venues in Britain, the US and Australia. With theatres such as The Savoy in London and The Lyric Theatre on Broadway New York, the group has a vision to become the destination of choice for customers wanting to experience live events.  Prioritising…

  • Virtual Coffee With NearForm Delivery Architect, Damien Feugas

    Damien is based in Lyon, France and has been working with NearForm since 2016.  He recently completed a project with TELUS and is currently working with an enterprise client in the agriculture industry.  Outside of work, Damien is busy chasing around his two young children.  Before his days became focused on parenthood, he was a...
  • 6 Ways to prepare the Ground for Change in Transforming your Digital Customer Experience

    According to a 2018 World Economic Forum report by Bain & Company, only 1% of $1.2 trillion digital transformation investments will achieve their set targets. Why is that? If companies have decided that customers are in the driving seat and that delivering a superlative digital customer experience (CX) is paramount, then surely all obstacles to…

    Colm Harte
  • Let’s make systemic software failures a thing of the past!

    Much has been written about the well-known car rental company that has sued a prominent global systems integrator for $32 million. This comes after a core website overhaul – a critical part of the company’s digital strategy – went sour. Sadly, this kind of systemic failure is one we see replicated many times in the…

    Damian Beresford
  • Our 5-step Design Journey

      You can also download our e-book, listen to our latest podcast on achieving optimum digital CX design or visit some of the related blog posts here

    NearForm
    Experience Design, Agile, UI UX, Video | 18th June 2019
  • Podcast: Different Perspectives with NearForm Smart CX – New Thinking for the Digital Customer Experience

     According to industry analysts such as Forrester, enterprises need to be doing a lot more to ensure their digital CX transformation efforts don’t stall. In this interview with NearForm’s Design Director James Malone and Technical Director Damian Beresford, we discuss what makes a great digital customer experience model, what sets the disruptors apart from…

    NearForm
  • Antoine-Marin-NearForm

    Virtual Coffee With NearForm Senior Product Designer, Antoine Marin

          Antoine Marin is based in Kilkenny, Ireland and is working on a range of client engagements across the globe. We began our discussion talking about drone technology, where he’s been focusing much of his time lately. What is your area of speciality? As part of the product team, I facilitate workshops to...
    Virtual Coffee
  • Does your Digital Customer Experience need more than a lick of paint?

    Companies who obsess about delivering a superb customer experience – frictionless digital services included – are best equipped to drive loyalty and win lifelong brand advocates. But where should a company begin when they realize they have a customer experience problem? We have first-hand experience in helping many leading global brands make that step-change and…

  • Virtual coffee with NearForm Senior Product Designer, Kevin Devine

    Kevin Devine is part of the design team at NearForm who creates digital solutions for clients in industries ranging from retail to travel to financial services.

    Virtual Coffee
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