Companies who obsess about delivering a superb customer experience – frictionless digital services included – are best equipped to drive loyalty and win lifelong brand advocates. But where should a company begin when they realize they have a customer experience problem? We have first-hand experience in helping many leading global brands make that step-change and…

The single-threaded, event-loop based concurrency model of JavaScript, deals with processing of events using so-called “asynchronous non-blocking I/O model.” Unlike computer languages such as Java, where events are handled using additional threads, processed in parallel with the main execution thread, JavaScript code is executed sequentially. In order to prevent blocking the main thread on I/O-bound…

We caught up with some of the leading thinkers, contributors and users of Open Source at NodeConf EU to discuss the role of Open Source & Node.js in digital transformation when it’s right for enterprises to join the evolution and why we believe the time is now to get involved. Paul Savage, COO, NearForm Gordon…

Data is key to unlocking exceptional customer experience yet enterprises face an unprecedented data sprawl which challenges them to find meaning in the mess. To avoid the common pitfalls around data management and presentation, enterprises must break down their silos and build enduring, scalable solutions that let businesses make sense of their information now and…

Are today’s enterprises approaching innovation in the healthiest and most efficient way? If enterprises are to stay relevant, it’s time to retire outdated approaches to product & service development and embrace open innovation – by which we mean opening up the innovation process to open source solutions and a collaborative approach rather than in siloed…