Author: Colm Harte

  • 6 Ways to prepare the Ground for Change in Transforming your Digital Customer Experience

    According to a 2018 World Economic Forum report by Bain & Company, only 1% of $1.2 trillion digital transformation investments will achieve their set targets. Why is that? If companies have decided that customers are in the driving seat and that delivering a superlative digital customer experience (CX) is paramount, then surely all obstacles to…

    Colm Harte
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